Shipping Policy&Return
- We offer free USA shipping on orders over $49.We charge a $12 shipping fee for USA orders under $49.
- At present, we can only support orders in the United States, and we plan to launch in other countries in the future.
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Shipment Schedule：
Our products usually (keyword - usually) ship within 5 BUSINESS days (business days do NOT include weekends or holidays)! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
The USA Shipping usually takes 4-8 BUSINESS days to arrive your area.
- We will process your order as quickly as possible with limited staff. If you have any concerns about your order, feel free to contact us : support@puzzlemechanic.com
Return
Our mission is to prioritize customers above all else, with customer experience being our top priority. We strive to provide A+ level service.
Returns and Exchanges are accepted within 60 days of the purchase date. To initiate the return or exchange process, please carefully read and follow the guidelines outlined below.
Items can be returned within 60 days after the date of a purchase either for a full refund of an original purchase of an item or an exchange for a product of an equal value. Items returned after 60 days from the date of an original receipt are not eligible for a refund/ exchange.
Shipping and handling costs are not included into the refund amounts.
Only the unused items in the original unopened package are eligible for return.
All returns must include the original receipt or a proof of purchase.
Return address：No.207 Dongxiao Rd,Haizhu District,Guangzhou City,Guangdong province. (510000)
Tel:+86 188-2377-0756
Refund (if applicable)
We will notify you when we receive your returned item. Please allow 2-4 BUSINESS days as we inspect returned item and make a decision whether or not an item is eligible for a full refund/replacement.
Upon approval you refund will be issued and reimbursed to the original method of payment. Refunds and exchanges do not include packaging or shipping costs.
DELAYED/MISSING REFUNDS (if applicable)
If your refund has not been issued within the indicated number of days, please check your payment account. If the refund has not been applied to your payment account contact your bank as it may take additional time for your refund to reflect on your account. There is often a processing delay before refunds are posted.
If you are still not able to locate your refund after completing the steps above, please contact us at support@puzzlemechanic.com
If you still have questions, please click Home> FAQ to see if you can find more information there. :) https://puzzlemechanic.com/pages/frequently-asked-questions
If you want to check more conditions about return\exchange\refund, please visit: https://puzzlemechanic.com/pages/refund-policy